CUSTOMER CARE

PAYMENT OPTIONS

  1. Credit or debit card charge (VISA, MASTERCARD) – no extra charges.

  2. Bank account deposit – no extra charges.

Account Holder: Athanasia Ramadani

Account Number: 5010 – 0597 – 12 – 938

ΙΒΑΝ: GR89 0172 01 0000 5010 0597 12 938

  1. Via PayPal – no extra charges.

  2. Cash on delivery, available only within Greece and with an extra charge of 4,00 euros.

SHIPMENT AND DELIVERY

Your order will be shipped within 15 working days after it has been placed and confirmed. For deliveries within Greece, shipping costs are 3,50 €. For international delivery, shipping costs are 10 €.

All orders over 80 € will be delivered for free. (Only for Greece)

RETURN POLICY

In case you are not happy with your purchase, you can contact us via e-mail at nasiliajewelry@gmail.com indicating «PRODUCT RETURN» in the subject and mentioning your order code and the code of the product that you wish to return, so we can let you know how you can do so.

All returns are executed via a partner courier company, with no shipping costs or extra charges. All items must be returned in their original condition and package, from the country that the order was delivered to, along with the receipt or invoice of purchase and the return form filled out.

After we have received your product, you can submit a new order indicating «PRODUCT RETURN» in the comments. The cost of the returned product will be deducted from the total cost of your new order.

Alternatively, you can always schedule an appointment and visit our showroom (Chalandri, 14 Platonos str., 1st floor) in order to return the product.

Product returns are accepted within 15 days after delivery. In case of a product return, no refund is made.

*The terms and conditions described in this return policy apply only to online purchases from this e-shop.