CUSTOMER CARE
PAYMENT OPTIONS
-
Credit or debit card charge (VISA, MASTERCARD) – no extra charges.
-
Bank account deposit – no extra charges.
Account Holder: Nasilia General Partnership
ΙΒΑΝ: GR27 0172 0100 0050 1010 7227 273
-
Via PayPal – no extra charges.
-
Cash on delivery, available only within Greece with no extra charges.
SHIPMENT AND DELIVERY
Your order will be shipped within 15 working days after it has been placed and confirmed.
For deliveries within Greece, shipping costs are 3,50€.
For deliveries within Europe, shipping costs are 13€ and for all international deliveries, shipping costs will be 20€.
All orders over 80€ and within Greece, will be of free delivery.
RETURN POLICY
If you would like to make a return, please complete the form that is sent along with your items and include it with your return.
Any items bought on sale are only eligible to be returned for an exchange, after getting in touch with us by email at nasiliahelp@gmail.com.
These items are not open to refunds.
Also, any item is not eligible to be returned for a refund whatsoever.
Please note that all postage costs must be covered by the customer, unless the jewelry is faulty.
In case you are not happy with you purchase, you can contact us at nasiliahelp@gmail.com indicating the reason in the subject and mentioning your order code and the code of the product that you have issues with, so we can help you in the easiest way possible.
All items must be returned in their original condition and package, from the country that the order was delivered to, along with the receipt or invoice of purchase and the return form filled out.
After we have received your product, you can submit a new order indicating «PRODUCT RETURN» in the comments. The cost of the returned product will be deducted from the total cost of your new order.
If the product you are buying is more expensive than the one you’ve returned. We will contact you, in order to find the easiest way for you to cover any differences.
Alternatively, you can always visit our store in Aristofanous 9, Chalandri 15234 Athens Greece, in order to return the product.
Product returns are accepted within 15 days after delivery. In case of a product return, no refund is made.
*The terms and conditions described in this return policy apply only to online purchases from this e-shop.