CUSTOMER CARE

PAYMENT OPTIONS

  1. Credit or debit card charge (VISA, MASTERCARD) – no extra charges.

  2. Bank account deposit – no extra charges.

Account Holder: Athanasia Ramadani

Account Number: 5010 – 1019 – 61 – 463

ΙΒΑΝ: GR 200 17 2010 00050 1010 1961 463

  1. Via PayPal – no extra charges.

  2. Cash on delivery, available only within Greece.

SHIPMENT AND DELIVERY

Your order will be shipped within 15 working days after it has been placed and confirmed.
For deliveries within Greece, shipping costs are 3,50€.
For deliveries within Europe, shipping costs are 13
€ and for all international deliveries, shipping costs will be 20€.

All orders over 80€ and within Greece, will be of free delivery.


RETURN POLICY

If you would like to make a return, please complete the form that is sent along with your items and include it with your return. 
Any items bought on sale are only eligible to be returned, after getting in touch with us by email at nasiliahelp@gmail.com. 
These items are not open to refunds.
Please note that all postage costs must be covered by the customer, unless the jewelry is faulty.

In case you are not happy with you purchase, you can contact us at 
nasiliahelp@gmail.com indicating the reason in the subject and mentioning your order code and the code of the product that you have issues with, so we can help you in the easiest way possible. 

All items must be returned in their original condition and package, from the country that the order was delivered to, along with the receipt or invoice of purchase and the return form filled out.

After we have received your product, you can submit a new order indicating «PRODUCT RETURN» in the comments. The cost of the returned product will be deducted from the total cost of your new order.
If the product you are buying is more expensive than the one you’ve returned. We will contact you, in order to find the easiest way for you to cover any differences. 

Alternatively, you can always schedule an appointment and visit our showroom at 14 Platonos str., Chalandri 15234, on the Second floor, in order to return the product.

Product returns are accepted within 15 days after delivery. In case of a product return, no refund is made.

*The terms and conditions described in this return policy apply only to online purchases from this e-shop.